If the features or functions on the are not loading, there could be several reasons:

1. Bad internet connection: check your Wifi connection and reset your router if possible.

2. Refresh: Pull down from the top of the screen with your finger to reload the app.

3. Force-close the app and open it again.

If the problem continues, send us a message at:

• US members: support@meet5.com

• German members: support@meet5.de

• Benelux members: support@meet5.nl

• French members: support@meet5.fr

Please include the following details:

1. Which smartphone you are using

2. A screenshot of the view that is not loading, even if nothing is visible