If the features or functions on the are not loading, there could be several reasons:

  1. Bad internet connection: check your Wifi connection and reset your router if possible.
  2. Refresh: Pull down from the top of the screen with your finger to reload the app.
  3. Force-close the app and open it again.

If the problem continues, send us a message at:

Please include the following details:

  1. Which smartphone you are using
  2. A screenshot of the view that is not loading, even if nothing is visible