If you create a new profile/have a new smartphone and are a Club or Premium member, it may happen that your new profile is not directly linked to Club or Premium.

In this case, proceed as follows: Tap on "Profile" at the bottom of the app and then on the small gear wheel at the top. You are now in the settings, where you will find "My Club / Premium" a little further down. Please tap on it and then select "Restore purchases".

It still doesn't work? Then close the app completely and open it again.
If Club / Premium is still not active, contact us via support@meet5.de!